Refund Policy – TF Cakes Online Cake Orders

Clear, hassle-free policy on returns, order cancellations, and refunds for perishable goods.

1. Non-Returnable Perishable Goods

Due to food safety hygiene standards and the perishable nature of fresh cream cakes, pastries, and flowers, we cannot accept physical returns once an order has been successfully handed over or delivered.

2. Damaged, Spoiled, or Incorrect Products

If your cake arrives visibly damaged, spoiled, or with an incorrect flavor/variant:

Please contact us within 2 hours of delivery.
Share clear photo or video proof of the delivered product along with your Order ID via WhatsApp (+91 6393370070) or email (care@tfcakes.com).
Upon quick verification by our dispatch team, we will either arrange an immediate free replacement or process an appropriate refund.

3. Non-Delivery vs. Customer Unavailability

Non-delivery due to an operational issue on our end: 100% full refund will be credited back to your account.
Failed delivery due to incorrect address or unreachable recipient: Refunds cannot be issued as the cake is baked exclusively for your order and cannot be repurposed.

4. Refund Processing & Timelines

Approved refunds are initiated within 24 to 48 hours. It typically takes 3 to 7 working days for the amount to reflect in your original payment method (Bank account, Credit/Debit Card, or UPI).

For Cash on Delivery (COD) orders, refunds are transferred via bank IMPS or UPI transfer upon receiving your account details.